Check at the time of delivery:
Overview
Please open and check the parcel in front of the delivery person.
If you receive the wrong or defective product, return it immediately with the delivery person.
After delivery:
You can still return the product after receiving it by sending it back to our address (shipping charges will apply).
Refunds:
Once the return process is completed, the refund will be made through your original payment method.
Replacement Policy
Timeframe:
You may request a replacement within 3 / 5 / 7 days (depending on the product).
Conditions:
The product must be unused, in its original packaging, and include all accessories.
Replacement is applicable only for defective, incorrect, or damaged products.
Product change option:
You may choose the same product or upgrade to another by paying the price difference.
Need help?
Contact us:
WhatsApp: +880 1336-352107
Provide details:
Order number, product details, and reason for return/replacement.
Send the product:
Ship the product to our address. Once we verify, we’ll start the process.
Important Information
Shipping Costs: You will need to bear 50% of the return/replacement shipping cost.
We reserve the right to update or modify this policy at any time.